Call to the 211 Customer Service Hotline #1 I resolved to call the hotline, lodge my complaint again and also lodge a complaint against this Twitter imbecile. I do understand buddy, but I’m not going to let your company keep screwing me. So, I let the Globe guy know his response wasn’t satisfactory, because there’s no way we’d be getting 1 MB/s speeds consistently and then suddenly be completely capped at 300 kbits/s. Unfortunately, I’m not getting it, period. Common sense also tells you that you should get 1 MB/s at least most of the time.
Common sense tells you that 1 MB/s is the maximum, but not the speed you’ll get all the time. I expect at least more than I would get from the tier below me. This is the first time I heard Globe say that 300 kbits/s is an acceptable speed for their WiMax, and while that might be completely fine if I had the 512 kbs/s plan, I expect more from them when I have the 1 MB/s plan. The following day I received these DMs from Globe: Either that or they’re trained to make conversations intentionally more difficult than they have to be So, the day after the connection slowed down, I DMed their Globe account with the details of our problem. Globe has a Twitter account, and I figured why not give it a shot? It’s easier to communicate in type when you’re talking to someone that has trouble understanding English, which is the impression I have of Globe CSRs after having dealt with them many times previously. What kind of sense does that make? I’ve contacted their customer support numerous times, in numerous ways, to try to get this fixed, but the answers are getting increasingly stupid and I think we’re just being screwed. So, we’re paying for a higher tier plan and can’t even get the connection speed of the lower tier plan. Now, just to make sure you understand, that’s 1/3 of what it should be, and is lower than the lower tier plan, which is supposed to be 512 kbits/s.
On the 8th, our connection speed dropped from 1 MB/s to 300 kbits/s. Everything went to crap after we had the service for about two weeks.
MAC ADDRESS FOR GLOBE WIMAX DOWNLOAD
Everything was fast and download speeds were reasonable at 100 kbits/s, on average, meeting the rate quoted in our plan. Well, ok not that great, but it was close. When we finally got it installed correctly on the roof and our signal strength went from 36% to 100%, it was like I was in the US somewhere. When it was first installed, the morons put it on the side of the house, under the eaves, so the signal was bad. WiMax is high speed broadband, or so they claim, and for a while it was fantastic. We figured it was worth the extra 200 pesos for double the speed so we went with the higher plan. We could either pay 795 PHP per month for a 512 kbits/s plan, or pay 995 PHP per month for a 1 MB/s (~1024 kbit/s) plan. My biggest issue right now is with Globe’s WiMax service.